Shipping & Delivery Policy

Welcome to StarCore (starcore.in). We are dedicated to providing a seamless, transparent, and completely worry-free delivery experience for all our customers across India.

Our fulfillment operations are managed from our centralized facility in Uttar Pradesh (UP), ensuring efficient processing and direct transit connectivity across all domestic trade corridors.

1. Order Processing and Handling Timelines

We recognize that prompt delivery is highly important to our customers. We work diligently to prepare your items for transit with speed and care:

• Standard Order Processing Window: All incoming orders are verified, packed, and handed over to our logistics partners within 18 hours to 2 business days. Our processing team operates Monday through Saturday, excluding Sundays and national holidays.

• Peak Seasons & Holiday Adjustments: During high-volume periods (such as major festive sales, Diwali, or New Year) or severe weather conditions, order processing may take slightly longer. Any temporary adjustments to these timelines will be displayed prominently on our homepage and at checkout.

2. Shipping Methods, Costs, and Delivery Timelines

We partner with India’s leading logistics providers—including Blue Dart, Delhivery, DTDC, and Xpressbees—to deliver reliably to over 19,000 pin codes nationwide. Estimated delivery timelines begin from the moment the package receives its initial tracking scan at the courier’s sorting hub, rather than from the time of order placement.

We offer two distinct delivery options tailored to your needs:

Standard Shipping (FREE)

• Coverage & Cost: Standard shipping is completely FREE of charge on all orders across India, with no minimum purchase requirement.

• Delivery Window: Your package will typically arrive within 1 to 7 business days after dispatch, depending on your geographic location. Local deliveries within UP and major metros often arrive much sooner.

Priority Shipping (Paid)

• Coverage & Cost: Calculated dynamically at checkout based on package weight and destination.

• Delivery Window: Orders placed under Priority Shipping are moved to the front of our packaging queue and shipped using express air networks. This option guarantees expedited delivery within 1 to 3 business days to select metro and Tier-1 cities.

Please Note: While our delivery partners work diligently to meet these timelines, minor delays may occur in remote areas or due to unexpected regional weather, infrastructure checks, or transit disruptions.

3. Cash on Delivery (COD) Policy

To make online shopping highly accessible, we offer Cash on Delivery (COD) across serviceable pin codes under the following guidelines:

• No COD Fees: Unlike many online platforms, we charge Rs. 0 in handling fees for COD transactions. Selecting Cash on Delivery is completely free.

• Mandatory Order Verification: To minimize failed deliveries and protect inventory in transit, all COD orders must undergo an automated verification step. Immediately after placing a COD order, you will receive an automated confirmation prompt via WhatsApp and SMS. Or, our customer care executive will call you for the order confirmation. Your order will be approved and scheduled for dispatch only after you confirm your intent.

• COD Order Limit: The Cash on Delivery payment option is restricted to orders with a total value under Rs. 5,000. Any order exceeding this amount must be completed using secure prepaid checkout methods.

• Unconfirmed Bookings: COD orders that remain unverified after 72 hours from order placement are automatically canceled.

4. Shipment Tracking and Customer Communications

We keep you informed at every step of your package's journey:

• Tracking Information: Within 24 hours of dispatch, you will receive an automated shipping confirmation via Email, SMS, and WhatsApp. This message will include your unique Air Waybill (AWB) number and a direct tracking link.

• Milestone Alerts: We will actively notify you at key milestones, such as when your order is packed, picked up by the courier, out for delivery, or if there is an unexpected transit exception.

• Tracking Status Updates: AWB tracking links may take up to 12 to 24 hours to update on the courier portal after the package is picked up from our facility.

5. Delivery Exceptions & Return to Origin (RTO)

If a delivery cannot be completed, our courier partners operate under structured guidelines to ensure your package has the best chance of reaching you:

• Delivery Attempts: Our couriers will make up to three (3) delivery attempts before marking the package as undeliverable.

• Non-Delivery Reports (NDR): If an attempt fails due to reasons like customer unavailability, incorrect phone number, or an inaccessible address, a Non-Delivery Report (NDR) is registered. You will receive an immediate notification via WhatsApp or SMS to coordinate a reattempt.

• Action Window: You must respond to the NDR notification within 24 hours to reschedule your delivery, update instructions, or confirm an alternative delivery time.

• Doorstep Refusals: Refusing a verified COD order at your doorstep without a valid reason may result in your account and phone number being restricted from placing future COD orders on our platform.

• Return to Origin (RTO): If a package remains unclaimed after 3 attempts and no response is received in the NDR window, it is classified as RTO and returned to our warehouse in Uttar Pradesh. For prepaid orders returned as RTO, a refund will be issued to your original payment method, minus the actual forward and reverse shipping charges incurred by the carrier.

6. Address Accuracy and Serviceability

To avoid delivery failures and transit delays, please ensure all shipping details are highly accurate:

• Complete Address Requirement: A valid six-digit pin code, active mobile number, flat/house number, street name, and local landmark are mandatory for all orders. Our checkout system uses address-validation tools to flag incomplete entries. If your address is flagged, your order will be placed on hold, and our support team will reach out to verify details before dispatch.

• Unserviceable Pin Codes: In the rare event that your destination pin code is outside our active delivery network, we will notify you within 24 hours and issue a full refund.

• No P.O. Box Deliveries: Our logistics partners require a physical street address for doorstep delivery. We cannot deliver to P.O. Boxes.

7. Damaged, Lost, or Delayed Shipments

We take extreme care in packaging your products, but in the rare event of transit damage or loss, we have your back:

• Visible External Damage: If your parcel is visibly damaged, crushed, or tampered with upon delivery, please refuse to accept it and immediately inform the courier agent.

• Reporting Discrepancies: Any issues regarding damaged items, missing products, or an incorrect shipment must be reported to our customer support within 48 hours of delivery. Please keep all original outer packaging and mailing labels intact.

• Unboxing Video Requirement: For a seamless resolution on claims of transit damage or missing items, we highly recommend recording a continuous, unedited unboxing video showing the sealed box being opened. There will be no return/refund without unboxing video.

• Lost Shipments: If a shipment is officially declared lost by our courier partner, we will either dispatch a fresh replacement or issue a full refund to your original payment method.

8. Customer Support

For any questions regarding your shipment, address changes, or delivery rescheduling, please reach out to our dedicated support team:

Email: support@starcore.in
Phone Support: +91 73091 47350
Support Hours: 10:00 AM to 6:00 PM IST (Monday to Saturday)