Cancellation, Return & Refund Policy

Thank you for shopping at StarCore (starcore.in). We take immense pride in the quality of our products and work diligently to ensure they reach you in perfect condition. However, we understand that transit issues can occasionally occur.

Because we operate on tight operational margins to bring you the best value, our refund and return policies are governed by strict eligibility rules. Please read the following terms carefully before completing your purchase.

1. Refund & Replacement Eligibility Criteria

StarCore enforces a strict No Change-of-Mind Return Policy.

• Eligible Scenarios: We only accept requests for refunds, returns, or replacements if the product delivered is physically damaged, structurally faulty, or suffers from a manufacturing defect upon arrival.

• Ineligible Scenarios: We do not accept returns, exchanges, or refunds for reasons such as minor color mismatches due to screen calibration, personal dislike of the product style, or change-of-mind after the order has been delivered.

• Timeframe: To be eligible for a refund or replacement, your request must be officially raised with our customer support team within 7 calendar days from the date of confirmed delivery. Any request raised after this 7-day window will be automatically rejected.

2. Mandatory Unboxing Video Requirement (Strict Policy)

To prevent fraudulent claims and ensure a transparent verification process, a continuous, unedited, and clear unboxing video is an absolute, mandatory requirement for validating any refund or replacement claim.

Crucial Guidelines for the Unboxing Video:

To be accepted as valid evidence by our Quality Control (QC) team, the video must strictly adhere to the following conditions:

1. Show the Shipping Label: Before opening the package, point your camera closely at the outer parcel to clearly show the shipping label, including your name, order ID, and the Air Waybill (AWB) number.

2. 360-Degree Seal Check: You must rotate the sealed box/bag on camera to show all sides (360-degree view), proving that the package has not been opened, tampered with, or resealed prior to recording.

3. Continuous Recording: The video must be recorded in one single, continuous shot. Any video that contains cuts, pauses, fast-forwards, or visible edits will be immediately disqualified.

4. Clear Display of the Fault: The video must show the box being opened, the product being taken out, and the damage, defect, or fault being clearly shown and inspected on camera.

Important: If you are unable to provide an unboxing video that meets all of the above criteria, StarCore reserves the right to reject your return, replacement, or refund request without further review.

3. How to Initiate a Return or Refund Claim

If your product has arrived damaged or faulty and you have recorded the required unboxing video, please follow these steps to file your claim:

• Step 1: Contact Support: Send an email to support@starcore.in within 7 calendar days of delivery.

• Step 2: Include Order Details: In your email, please provide:

  • Your Order Number (found in your SMS/WhatsApp confirmation).

  • A brief description of the fault or damage.

  • The unedited unboxing video attached or uploaded via a Google Drive link (with sharing permissions set to "Anyone with link").

• Step 3: Verification: Our Quality Control team will evaluate your video evidence and cross-verify it with our internal dispatch weight and packaging records. We will notify you of the approval or rejection of your claim within 24 to 48 working hours of receiving your email.

4. Resolution & Return Shipping

Once your claim is validated and approved by our team, we will offer one of the following resolutions based on product availability:

• Replacements: We will dispatch a fresh replacement unit of the same product to your address at no additional shipping cost.

• Refunds: If a replacement unit is out of stock, we will issue a full refund back to your payment account.

• Reverse Pickup: In cases where we require the damaged item to be sent back, we will arrange a reverse pickup through our courier partners at no extra cost to you. If your pin code is not serviceable for reverse pickups, we will request you to self-ship the item, and we will reimburse you up to Rs. 100 for the courier charges.

5. Refund Processing & Timelines

All approved refunds are processed back to the customer depending on the initial payment method:

• Prepaid Orders: The refund will be credited directly to the original payment source (Credit Card, Debit Card, Net Banking, or UPI wallet).

• Cash on Delivery (COD) Orders: For verified COD orders, you will be required to securely provide your bank account details (Bank Name, Account Holder Name, Account Number, and IFSC code) or a UPI ID.

• Processing Window: Once a refund is approved or the returned item passes our warehouse quality check, the refund will be initiated. It typically takes 5 to 7 working days for the amount to reflect in your bank account, depending on your bank's clearance cycles.

6. Order Cancellations

We process orders very quickly to meet our 18-hour to 2-day dispatch timeline. Therefore, cancellation requests are subject to the following windows:

• Before Dispatch: You can cancel your order for a full refund at any time before it is packed and dispatched from our facility. Simply contact support immediately to request a cancellation.

• After Dispatch: Once an order has been handed over to our shipping partners and an Air Waybill (AWB) number has been generated, it is in transit and cannot be canceled.

• Refused Deliveries: If you refuse to accept a prepaid package at your doorstep, the courier will return it to our Uttar Pradesh warehouse. Once received, a refund will be processed to your original payment method, minus a deduction for the actual forward and reverse transit fees charged by the courier partner.

7. Contact Us

For any help, disputes, or questions regarding your order's condition, please reach out to our dedicated care desk:

• Email Support: support@starcore.in
  WhatsApp Helpdesk: +91 73091 47350
  Office Hours: 10:00 AM to 6:00 PM IST (Monday to Saturday)